Cancellation and Refund Policy
Last updated: 16 Ekim 2026
In short: Purchased tickets can't be cancelled, but you can resell them. If the event is cancelled or your tickets don't arrive, the ticket price is refunded; the buyer protection fee is non-refundable.
When you get a refund
| Situation | Outcome |
|---|---|
| Event cancelled without a new date | Ticket price refunded |
| Seller did not deliver the tickets | Equivalent or better tickets; if none are available, the ticket price is refunded |
| Tickets worse than listed (different section/block) | Equivalent tickets or refund of the price difference |
| Tickets turned out to be invalid (refused at entry) | Ticket price refunded after review |
| Official supplier did not confirm the order (automatically delivered tickets) | Full amount paid refunded automatically |
Buyer protection fee
The buyer protection fee added to seller listings is non-refundable; in all of the cases above the refund equals the total paid minus the buyer protection fee (the ticket price and any currency conversion fee are refunded). If a coupon was used, the refund is based on the amount actually paid. If the error was caused by the platform, the buyer protection fee is also refunded. Automatically delivered tickets from official suppliers carry no buyer protection fee, so the amount paid is refunded.
When you don't get a refund
- Change of mind or being unable to attend — you can resell your ticket on the platform.
- Postponement, time or venue change of the event (if the ticket remains valid for the new date).
- The buyer not holding a fan card / Passolig, entering incorrect attendee details, club/away/age restrictions or a stadium ban.
- Loss of delivered tickets.
Notification and timing
- Report problems to our support team before the event starts, or if that's not possible within 48 hours after the event.
- Approved refunds are sent to the card used for payment within 10 business days; the time it takes to appear depends on your bank.
- If you're entitled to a refund, please contact us before opening a chargeback with your bank.
[ŞİRKET UNVANI] A.Ş. · [Açık adres], İstanbul · MERSİS: [MERSİS NO] · [email protected]
In case of any discrepancy between language versions, the Turkish version prevails. This text is an informational draft and must be reviewed by a lawyer before publication.