Penalty Policy
Last updated: 16 Ekim 2026
In short: If a buyer is harmed by a seller's fault, the seller bears the cost. Penalties are deducted from the seller's earnings; repeated breaches remove selling rights.
Penalty table
| Breach | Penalty | Further action |
|---|---|---|
| Late delivery (deadline exceeded) | 10% of the sale amount | Seller rating lowered |
| Ticket not as listed (different section/block/row, seats not together, undisclosed restriction) | Price difference refunded to the buyer + 10% of the sale amount | Seller rating lowered |
| Non-delivery / cancellation after sale | 30% of the sale amount + price difference of replacement tickets provided to the buyer | No payout, account may be suspended |
| Invalid / fake / previously used ticket | 100% of the sale amount + all damages | Account permanently closed, legal action taken |
How it's applied
- When a breach is found, the seller is notified with reasons and may object within 48 hours.
- Penalties are first offset against the seller's pending earnings; any shortfall is claimed from the seller.
- No penalty applies if force majeure (organiser decision, official restriction, transfer system outage) is documented.
- Sellers with 3 breaches within 12 months lose their selling rights.
[ŞİRKET UNVANI] A.Ş. · [Açık adres], İstanbul · MERSİS: [MERSİS NO] · [email protected]
In case of any discrepancy between language versions, the Turkish version prevails. This text is an informational draft and must be reviewed by a lawyer before publication.